My latest essays.
I publish a new essay on founder leadership every Wednesday.
How to Design Delightful Customer Experiences
AI is making it easier than ever to deliver a 5-star experience. It's time to aim a little higher.
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The Three Traits of a “Super IC”
What to ask to identify a multiplier employee — the single role that AI is making the most valuable seat in the company.
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Are You ‘Too Intense’?
Sooner or later, a founder hears the same line from someone on their team. If you’ve heard it, you know how confusing it can be.
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What It Takes to Attract Top Talent
The market for AI talent is white hot — and the most sought-after execs are those who have integrated AI into how they lead.
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What Great SaaS CEOs Do Differently in 2026
Is the SaaS Apocalypse real? I got a group of my enterprise SaaS CEOs together to discuss what’s working in GTM.
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10 New Ways to Drive AI Adoption
Even AI-native companies struggle with this. Remember that agents don’t adopt themselves.
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When Should You Hire an Independent Chair?
From a Masterclass on running valuable board meetings: when does an independent chair actually earn their seat?
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Stop Hiring from Big Tech (Until You Read This)
Hiring an exec from Big Tech is a known anti-pattern in startup hiring — despite their impeccable interviews.
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How to Clean Up Complicated Situations
“Raise the bar” doesn’t mean what you think it means.
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Why I Built an AI Organisation
25 AI employees who talk to each other and run my company without me.
Read the essay →The next essay arrives this week.
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